American Made & America Strong!
Shipping
Our Shipping Rates:
$5.00 Flat Rate Shipping on orders over $40.00
Weighted shipping rates:
0.0 - 1.0 lbs - $5.50
1.1 - 5.0 lbs - $8.75
5.1 - 9.9 lbs - $15.00
10 - 15 lbs - $20.00
Or if you are local to Black Mountain NC, we offer FREE pick up.
I ship within 1-3 business days after receipt of payment. (Excluding pre and custom orders.) I only ship via USPS. Orders under 16oz ship first class mail (2-5 business days in transit within the US) and orders over 16ozs ship priority rate, also (2-5 business days). You can expect your order within 2 - 7 business days.
Shipping costs are based on the weight of items ordered and location. (Excluding Flat Rate Shipping.)
I currently do not ship international orders.
Occasionally, due to circumstances beyond our control, some items that appear in stock may not actually be in stock. I will immediately flag a product as “out of stock” at the level of purchase, but sometimes customers will deplete my stock before I have a chance to update my website. I will call or e-mail you to see if you would like to make a substitution or if you would like to wait until we have it “in stock”.
Returns:
To return your product, you should mail your product to: 36 Vance Ave. Apt. A Black Mountain North Carolina US 28711-6400
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Gift cards
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@millieann.com.
Clearance items
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
Damaged Products
If your product was damaged please let us know within 7 days of receiving the product and we will send you a replacement product at no cost. We may ask for a picture of the damaged item to better serve our customers in the future.
Satisfaction
If you are dissatisfied with your product please let me know within 10 days of making the purchase. You may return the items in unopened new condition for a full refund. If items are opened or used and you are not satisfied with them you may return them and we will offer a partial credit or exchange. Shipping charges are not refundable.
Please send items with your order number and your request for a refund or exchange to:
Millie Ann
36 Vance Ave. Apt. A
Black Mountain, NC 28711
If you have any questions please do not hesitate to contact us or email us at email@millieann.com.
Millie Ann Products is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.